FAQ’s – ABOUT CASE MONITORING AT SPARKLE
CAN WE CONTROL THE CLAIM?
No. Neither us or Acasta, are able to, or inclined to want to, control a claim.
CAN SPARKLE DECIDE WHEN AND HOW I SETTLE MY CASE?
No. Ourselves and Acasta are required to be notified and can express an opinion but the final decision rests with the claimant’s solicitor.
WILL WE BE INVOLVED ON A DAILY BASIS?
No. We will not be involved on a daily basis, simply kept informed when something changes in the case.
WHAT ARE OUR ON-GOING MONITORING REQUIREMENTS ?
Monthly reporting is required of solicitors on a standard form. Furthermore, there is a common-sense obligation for solicitors to report any material changes to us.